Alternative Dispute Resolution

In the event of disputes, consumers may turn to the Alternative Consumer Dispute Resolution entities identified in the Portuguese consumer portal, www.consumidor.pt, or the European Online Dispute Resolution, https://webgate.ec.europa.eu/odr


The existing alternative dispute resolution entities are as follows:


CNIACC – National Center for Consumer Conflict Information and Arbitration

Email: cniacc@unl.pt

Website: http://www.arbitragemdeconsumo.org


Center for Consumer Conflict Information and Arbitration of Algarve

Geographic scope – agreements entered in the District of Faro

Email: apoio@consumidoronline.pt

Website: http://www.consumidoronline.pt/


Center for Consumer Conflict Information and Arbitration of Coimbra

Geographic Scope – agreements entered in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.

Email: geral@centrodearbitragemdecoimbra.com

Website: http://www.centrodearbitragemdecoimbra.com


Center for Consumer Conflict Arbitration of Lisbon

Geographic scope – agreements entered in the Metropolitan Area of Lisbon: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.

Email: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt

Website: http://www.centroarbitragemlisboa.pt


Center for Consumer Conflict Information and Arbitration of Porto

Geographic scope: agreements entered in the Metropolitan Area of Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.

Email: cicap@mail.telepac.pt

Website: http://www.cicap.pt


Center for Consumer Conflict Arbitration of Tagus Valley/ Arbitral Tribunal

Geographic scope: agreements entered in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela.

Email: triave@gmail.com

Website: http://www.triave.pt


CIAB –Center for Consumer Conflicts, Information and Arbitration

Geographic scope: Amares, Arcos de Valvedez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.

Email: geral@ciab.pt

Website: http://www.ciab.pt


Center for Consumer Conflict Arbitration of Madeira

Email: centroarbitragem.sras@gov-madeira.ot

Website: http://www.srrh.gov-madeira.pt